The first thing we realised when it comes to tablet computers (and some mobile phones) there are often various flavours even for the same type of device. For example, we learned the Samsung Galaxy Tab A has several models. We appreciate this might cause people confusion (though its often in the small print on the back of the device 😉
While in some cases this might not make a difference to the price of the part. We do have noticed there can be small variations. So, to make it easier, we will always quote the highest price, but pass the difference back to the customer if we can use the cheaper part. Please note we do NOT make a profit on parts. We charge for labour AND parts seprately (for transparency). This will always be made clear on the invoice.
Guarantee and warranty
Sadly, due to the nature of what we do, we are unable to offer warranty on work that is completed. Simply put if a device gets damaged again, we may need to repair it again. However we throughly check devices before returning them to you (the customer) and ask you to check before you accept delivery.
Further work, advisories
All devices we receive are tested and checked before we do work. In fact one of our USPs is we like to return devices to our customers clean and fully charged. HOWEVER sometimes we may notice a device may struggle to hold charge. So why not see if we can repair either the battery or charging port (or both!) while we are working on the device. That way, while we may have to chargely slightly more for labour, you will not have to pay much more. But don’t worry, we will always check with you first before we do any extra work. Even if its a “no thanks” we will make you aware of the problem on return of the device.
We should say here, we believe in transparency and building trust because thats how you build good relations. As such we ONLY recommend extra parts and work IF your device needs it. We certainly do not want to be spending more money (or time) on a device than is necessary (too busy!)